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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Kenneth Brown

Kenneth Brown

November 26, 2024

5  out of  5
rating by Kenneth Brown
"Great service. Alexis is the best."
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Kim Young

November 13, 2024

5  out of  5
rating by Kim Young
"I recently requested information regarding our policy for our insurance renewal, and they were able to provide the information I needed quicky and effectively. Thank you for your timely responses to your business customers that have many urgent requests and needs!"
We responded:
"Thank you for your kind words. We are here to serve!"
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Mary L Cozad

November 5, 2024

5  out of  5
rating by Mary L Cozad
"Norma is professional, prompt and very skilled. A real asset to Pat’s team!"
We responded:
"Thank you, Mary! Norma deeply cares about our policyholders and goes above and beyond for everyone she is assisting. We appreciate you."
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Stephen H

October 11, 2024

1  out of  5
rating by Stephen H
"Beware of homeowners insurance here. Was recently told my policy does not cover burglary/theft of property."
We responded:
"Stephen, as we have been in contact, I hope your concerns have been addressed. If you have any unaddressed questions, please let me know as customer satisfaction is of highest importance."
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Joe Humphreys

July 23, 2024

5  out of  5
rating by Joe Humphreys
"Recently I had a claim on my 5th wheel RV. I worked with Norma Gonzales on the claim and filing it with State Farm. Everyone involved, Norma, the SF claims department, and the vendor we used for our repair was quick, responsive, and settled my claim to my full satisfaction. It made me glad I am a State Farm client and Pat Pachta is my State Farm agent."
We responded:
"Thank you, Joe for the wonderful review and for being a loyal State Farm customer! We are glad to hear that your claim process for your RV was quick, easy and to your satisfaction and hope, you were able to get back into your RV to enjoy the rest of your summer. We understand that filing a claim can be stressful and frustrating, so here at Pat Pachta State Farm, we strive to make filing a claim simple and understanding for our customers. "
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PJ Barbie

May 10, 2024

5  out of  5
rating by PJ Barbie
"Have been with Pat for a few years. Great place and people. Norma just helped me with the State Farm Drive Safe Discount Program. It was fast and easy to install with blue tooth. And hey, who doesn't want a discount! I encourage you to look into this program. Thank you Norma!"
We responded:
"Thank you so much for your kind words and your 5 star review. We value your business and appreciate you allowing us to serve you!"
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Bri Robertson

March 28, 2024

5  out of  5
rating by Bri Robertson
"By switching over to State Farm, I was able to save close to $200 per month. The agent I spoke with was very helpful and was able to answer all of my questions without hesitation. After, switching companies, she also went above and beyond to get a hold of the billing department to do a breakdown for me of what each car and person was costing me. Definitely a wonderful experience. So glad I switched over to State Farm!"
We responded:
"Thank you, Bri. We value your business!"
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Hew Hunt

January 5, 2024

5  out of  5
rating by Hew Hunt
"Pat and her team are wonderful!!! I love the hometown attitude and honesty here. They will advise and refer to better products or services if they see a better fit for you. Not motivated by profit. So motivated by love."
We responded:
"Thank you, Hew, for your kind words. We do our best here to take care of our customer's best interest!"
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Michael Gomez

July 30, 2023

5  out of  5
rating by Michael Gomez
"State Farm promptly emailed my proof of ins"
We responded:
"Thank you for the 5-star rating, Mr. Gomez. We always want to make sure our customers here at Pat Pachta State Farm have the proper proof of insurance for their own documents! Never hesitate to give our office a call to request any form of insurance needs and any one of our team members will be more than happy to assist you with sending documentation wherever you need it go."
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Claudia Penney

March 21, 2023

5  out of  5
rating by Claudia Penney
"I decided to try State Farm because of my Insurance went up in price AGAIN. I called her office in the morning and talked to Cindy. With a couple of emails and text throughout the morning I was ready to sign a new contract in the afternoon. The service and staff at Pat's Office are super sweet, very knowledgable and huge in helping out as to what works best for the situation. I highly recommend this office for insurance needs. Hey I saved at least $2,000 and with better coverage by switching to State Farm. Thank you ladies !!!!!!!"
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Eunice Cantu

March 17, 2023

5  out of  5
rating by Eunice Cantu
"Pat Patcha and the entire staff are so thoughtful and kind in thinking of their customers and their life events. They They are an awesome team!"
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Steven Wilkins

September 29, 2022

5  out of  5
rating by Steven Wilkins
"Always fair and never had any problems with them."
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Jesse Ramirez

September 27, 2022

5  out of  5
rating by Jesse Ramirez
"So far all has been great with your employees. no bad experiences. Still doing a great job."
We responded:
"Thank You, Jesse! We appreciate the 5 star review!"
Profile photo of kimberly breazeale (little kim)

kimberly breazeale (little kim)

September 20, 2022

5  out of  5
rating by kimberly breazeale (little kim)
"Cruz always goes above and beyond for me! She's great!! I just wish I didn't almost have a heart attack this time of the month when my bill gets paid."
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Frank Ardoin

September 8, 2022

5  out of  5
rating by Frank Ardoin
"All is well. Thanks for checking."
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Roy Puente

April 20, 2022

5  out of  5
rating by Roy Puente
"State Farm RocKs!"
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Johnnie White

April 16, 2022

5  out of  5
rating by Johnnie White
"State Farm:and the entire office! handle my calls are always quick to respond and very helpful. always super helpful and friendly. I've got great insurance and a great price. Couldn't ask for more from an insurance company. positive attitude and made the experience very easy. Thank you for the great customer service Pat Pachta! 5 stars!"
We responded:
"Thank you for the five-star review, Johnnie! We appreciate your business and love to hear praise for our staff!"
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Sylveria D Garcia

March 17, 2022

4  out of  5
rating by Sylveria D Garcia
"Happy to be doing business with them!"
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mark perez

March 7, 2022

5  out of  5
rating by mark perez
"very nice and professional, they took thier time and answered all my questions . I didn't feel like I was being rushed out . Nore like I was a bother to them ."
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Dee Garza

February 17, 2022

5  out of  5
rating by Dee Garza
"Love State Farm and their service."
We responded:
"We appreciate the 5 star rating! Thank You, Dee!"
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Elya Sanchez

February 9, 2022

5  out of  5
rating by Elya Sanchez
"Pat and her crew are awesome! I've been with Pat for many years and I have never had a problem. Her staff are friendly and makes you feel welcome."
We responded:
"Thank You, Elya, for the five star review! We appreciate your business and your kind words!"
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James Crober

February 8, 2022

5  out of  5
rating by James Crober
"The staff is always extremely friendly and helpful which pretty much is more important than anything else@"
We responded:
"Thank You, James, for the five star review! We appreciate your business and love to hear praise for our team!"
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Helen Guerrero

December 11, 2021

5  out of  5
rating by Helen Guerrero
"Every time that I have a question, everyone there had been very helpful."
We responded:
"Thank You, Helen! We appreciate the 5 star review!"
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Laurie Pustka

December 5, 2021

5  out of  5
rating by Laurie Pustka
"Norma got some life insurance quotes for me when I needed to "work on my budget" recently after an unexpected early retirement. She was quick to help. Explained my options as I was soon turning age 60. She followed up after Thanksgiving like we decided. I needed time consider everything. I want her to help me every time!! Even though their office has always been great at showing and explaining things for me."
We responded:
"Thank You, Laurie! We are thrilled to hear Norma was able to help you!"
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Alicia Bosquez

November 25, 2021

5  out of  5
rating by Alicia Bosquez
"Sincere and honest dedication from each patient reminder and simplifying an already easy process for the sake of my busy schedule was a godsend! Thank you all!"
We responded:
"Thank you so much, Alicia, for your kind words. We do strive to provide our clients with the service you deserve. We appreciate you and thank you for allowing us to serve as your State Farm agent."